With CAST, Centre of Gravity offers a survey tool that is tailored to the needs of the aviation industry.

The offer is geared towards aviation companies and service providers, such as handling agents and air charter brokers.

CAST enables you to carry out marketing or customer satisfaction surveys in a simple and straightforward manner. The survey can be carried out either online or in a hard copy format. Employee surveys or individually developed surveys and data collection are also possible.

CAST strengthens your ability to improve your products and services and broadens your knowledge about what customers expect from you and how they assess your company.

As part of your quality management process, you should regularly assess customer satisfaction and document and discuss the development over time. CAST provides you with the opportunity to gather such valuable information from your customers.

Let your customers contribute to the development of tailor-made services by means of this survey and send the right signal.

Short Introduction to CAST

In cooperation with you as the client, a hard copy or online questionnaire will be developed which includes input specific to your business.

The design of the online questionnaires can follow your corporate identity. This will enable the survey participants to recognize your company.

After successful completion of a joint pre-test, the survey can be carried out – as a rough guideline, you should schedule a duration of four to eight weeks.

Based on the list of participants submitted by you, we will send out invitations via e-mail including personalized access codes.

CAST’s internal participation administration function allows you to remind invited individuals of the survey, if they haven’t participated yet.

After conclusion of the survey, you will receive an edited evaluation including the collected data. In general, the surveys are completely anonymous, thereby avoiding the risk of biased and unobjective answers.